List Of Questions You SHOULD Ask an Australian Roof Plumber Before Hiring Them

So you’ve contacted a roof plumber and you’re awaiting a callback or for them to come out on-site?  Or you’re just about to call a few different companies to get a quote?  If so, here’s a list of questions that will help to ensure you get a roof plumber that is fit for the job!

lady writing down questions for a roof plumber

Q1: Are you a licensed roof plumber?

roof plumbers on roof

Although it’s not essential for roof plumbers to be licensed in all states of Australia, it’s worth asking the question of whether or not the roof plumber you are engaged is licensed.  This will help to ensure they have the training and the required qualifications to perform the task at hand.

Q2: Are you insured and what level of insurance do you have?

Public liability insurance policy document

As a lot of roof plumbers work on your roof, above your ceiling space, or within your eaves it’s essential to ensure that your roof plumber has the appropriate insurance.  One of the main insurance covers a roof plumber should have is Public Liability Insurance which will cover potential property damage that can be caused to your property by the roof plumber.

Q3: How many years of experience as a roof plumber do you have?

Prior to hiring a roof plumber, it’s good to know how many years of experience they’ve had in the industry.  Roof plumbers that have been in the industry longer will have more experience with dealing with a wide range of roofing installation and maintenance issues, hence be able to provide you with a better server.

Q4: Do you have references available from previous clients?

Referring to previous customers is a great way to find out more about the service they provide and their level of professionalism and workmanship.  An Australian roof plumber that has a good reputation will always be willing to provide references from previous clients.  These days, such references are often displayed on their website or social media channels such as Facebook.

Q5: Do you have a website or photos of previous work?

In addition to previous customer references another way to validate their quality of work is usually via their website which is likely to provide more information on their services.  

Most decent roof plumbers have a photo gallery on their website and/or their social channels (such as Facebook or Instagram) to demonstrate their quality of work.

Q6: What pricing structure do you have?

With roof work, it’s important to get an understanding of the price jobs so you don’t get any surprises.  Usually, a roof plumber will give you a breakdown of their pricing so you know exactly what you will be charged for materials, labour, or any other costs before they begin the work.  Some roof plumbers will split the costs and others may just give you an upfront fee, though either way always ask the question of what pricing structure they have.

Q7: What guarantee of warranty do you offer?

Any decent roof plumber in the industry will back their work with a warranty or guarantee on both the services and materials they provide.  Before agreeing to a quote always ask what warranty or guarantee they offer on both their services and the roofing materials provided.

Q8: What safety measures or procedures do you follow?

Two roof plumbers wearing appropriate safety equipment on the roof

Working from heights can be dangerous, therefore it’s important to ensure that the roof plumber you hire is serious about roof safety.  This includes ensuring that they’re wearing the appropriate clothing and protective equipment, following safety procedures whilst on the roof, and using a ladder appropriately.

This will not only ensure a safe work environment but knowing that your roof plumber is safety conscious will help mitigate any potential damage to your property or its surroundings.

Q9: What is your availability like?

Last but not least, always double-check their availability.  Ensure that they have the availability to complete your job within the required time frame, though in addition to that ensure that if required, they will have the availability to return to your property for any follow-up tasks that may be required.

Final Thoughts

I hope you’ve found this article helpful.  These types of questions are questions I’m often asked and have been asked in the past so I thought I would share these with you to help ensure you get the right roof plumber for the job.

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